Guarantees, return and claim policies
Thank you so much for supporting my small business ♥. I truly hope that you will love your new piece. Here you can read a bit about how I handle returns and claims in case you are not satisfied with your purchase.
Guarantees
Due to European and danish law, there is a two year guarantee on products, IF the problem is due to production. This means that I will provide repair or replacement, of products bought through this page, if you can provide documentation such as an receipt less than two year old. Please note that this is only if the problem is due to production or if the item is not as described.
If you buy an item that are not made-to-order, you can cancel your order up till 14 days after your purchase and get a refund.
Because I use vintage and deadstock there can be small imperfections in the fabrics, but I will mention that in the description if that is the case. If this is the case that part will not be covered by a guarantee.
A refund transfer can take between 10-30 days, and it must be transfered to the same card, which were used for the purchase. It is done to assure that the money is returned specifically to the person or persons who bought the item in the first place. If the card used for the the purchase is no longer in use, it is the costumers responsibility to clear the transfer with the bank.
Return policies
If you want to return an item, you will be able to return it with a refund until 14 days after your packaged was delivered. Please note that it is your responsibility that it will be in the same state as when you got it, and it is your responsibility to pay for the tracked shipping, of the package when sending it back. You'll get your refund when I receive the package and item in the same condition, as its original state.
Since shipping back and forth are not included in the pricing of a garment, all returns will be the costumer's responsibility. This also means that any import fees will be deducted from the refund. The reason for this is that I do not include possibilities for returns in my pricing, to keep it as accessible as possible.
If you have any questions regarding your purchase you are welcome to contact me at info@ceciliebillestudio.com or through the website chat, and I’ll get back to you as quickly as possible ♥
Canceling orders
If you wrote wrong details at check out, please send me an email as soon as possible so I can get your correct details. I will check my mail as often as possible, so no worries if you do not get an answer straight away.
Please remember that the made to order section is made when you place an order, so in case you regret your order, please notify me within 24 hours, so I can stop the production before it takes off, do it by mail at: info@ceciliebillestudio.com
Damaged orders
Did you receive a damaged, defect or maybe the wrong order? I am so sorry about that. I will always do my best at making your experience the best possible. But in case of any problems please write me an email with details of the problem and include pictures, so I can see the issue and we can figure out a solution together ♥.